Frequent Questions
We offer the following add-on options to go 'above and beyond' the normal conversion experience:
Video Touch-ups Option
At a minimum, this includes the removal of empty frames typically at the beginning or end of a video, and sometimes, gaps or 'garbled or rolling film' effects between segments in the middle of a video.
It is also common, especially for conversions of 8mm film reels, to have numerous microscopic stains or blotches that remain on the film in spite of thorough cleaning efforts prior to processing. During normal playback, if these defects are just large enough, or frequent enough, they can substantially detract from the quality of the video. When this option is selected, we eliminate the worst cases of this (where safely possible) by 'editing out' a few frames (most typically just 1-3 frames per occurrence).
Finally, we may make very limited exposure/color adjustments to portions of the video, in an effort to improve video quality. These are just 'minor tweaks' to make sections of bad video at least viewable, and not full color correction efforts.
AI-Enhanced Bundle
Uses AI (Artificial Intelligence) algorithms to enhance video clarity/sharpness. This option is a "bundle" in the sense that selecting it also includes all aspects of the "Video Touch-ups Option" described above. This is an option that you should consider when you want to 'pull out all the stops' to make the video the very best it can be. This is especially important for videos that capture beloved family members from the past, or special events like weddings, graduations and family vacations.
As a result of this process, everything in the video will be slightly less blurry. The improvements in detail are most noticeable for people. All lower resolution media will benefit, but especially 8mm film.
For instance, can I order an option for some of my media but not others?
Yes, you would just need to add your media to the order in a specific sequence by first grouping media types that share common options. For instance, if you have VHS full-size tapes that you wish to upscale to 720p and convert using just the Video Touch-ups option, and also some 8mm tape cassettes that you want to upscale but also get the AI Enhanced Bundle, you would follow these steps:
Add a first group of VHS tapes and their options; click 'Add to Cart'
Add the second group (of 8mm tapes with different options); click 'Add to Cart'
Repeat the process as needed for any groupings of media types
Then, click the 'Shopping Cart' at the top; click 'Checkout'.
'Mixing & Matching' options is common.
For 7 or fewer items, you pay the shipping costs in both directions (i.e. to ship the items to us initially, and then the costs of shipping items back to you).
In this scenario, we'll bill you for the return shipment separately.
For 8 or more items, you pay to ship the items to us. We provide free return shipping via UPS. Shipments are tracked, and you'll receive an email notice once we initiate shipping.